Detailed User Insights: At the end of our Design Audit, you'll be left with a clear vision of what your users' experience looks like. We'll provide you with a detailed list of pain points that arise when interacting with your product. Our UX Designers will identify every difficulty or frustrating issue, and every area that needs improvement by analyzing user behavior, feedback, and interaction patterns.
Comprehensive Analysis: Our Audit follows a clear proven process that entails inspecting various aspects of the user journey, including navigation, usability, and accessibility. Thanks to this thorough analysis we will ensure that no issue is left uncovered and we will provide a clear understanding of what needs to be improved to make your product more successful.
Expert Recommendations: Our UX professionals provide actionable solutions based on best practices and industry standards.
Improved User Experience: By implementing solutions proposed by our team of UX experts you can enhance the overall user experience, make the product more intuitive, efficient, and enjoyable for your users. This may lead to increased user satisfaction, higher engagement and better retention rates.
Strategic Roadmap: Our Design audit service aids our clients in prioritizing which issues should be resolved first, based on the user experience and business goals. The prioritization allows you to focus on the most critical problems first and ensures that resources are allocated efficiently.
Cost-Effective Improvements: We'll help you achieve a grater understanding on which issues have the most significant impact on your product's success during final meeting. Thanks to our consultancy you can make informed decisions on where to invest your time and money. By prioritizing high-impact changes you'll ensure the best possible results within your budget constrains.
Optional
Software Audit in Package
access to code requiredSTAGE 1
Initial Assessment
We start by gaining access to the product or service that requires evaluation. If necessary, we request access to user accounts and all available data, including user feedback and analytics.
This stage also includes getting all the information on what issues the client has already noticed or what aspects of the product they want to improve.
STAGE 2
Product Testing
We thoroughly test the product, paying attention to various aspects of the user experience.
This includes assessing usability, design, content, accessibility, and performance.
STAGE 3
Data Gathering
We collect all available data, from user feedback to analytics, to gain a comprehensive understanding of user behavior and pain points.
STAGE 4
Flow Evaluation
We go through the entire user journey or flow within the application. This involves interacting with the application as a user would and experiencing the various touchpoints.
STAGE 5
Data Analysis
We analyse the gathered data and insights to identify areas where the user experience can be improved. We consider both UX (User Experience) and UI (User Interface) perspectives during this analysis.
STAGE 6
Pain Point Identification
We maintain a comprehensive Excel spreadsheet to document pain points, issues, and suggestions for improvements.
This spreadsheet serves as a reference for tracking and addressing identified problems. If the client has a pre-existing list of issues, such as low conversion rates or user drop-offs, we prioritise addressing those specific problems.
STAGE 7
Team Collaboration
The Design Audit process is a collaborative effort within a team rather than conducted by a single individual. Multiple team members contribute their expertise and perspectives to ensure a well-rounded evaluation.
STAGE 8 SEPARATE SERVICE
Technical Analysis
A separate table for technical analysis is maintained, overseen by a Tech Lead who assesses the codebase and identifies technical pain points.
STAGE 9
Client Collaboration
Collaborating closely with the client, we discuss and finalise the priority items for improvement. This collaborative approach ensures alignment with the client's goals and expectations.
At this stage, we offer UX consulting services by outlining potential solutions without delving into detailed design proposals. Recommendations may include usability improvements, design enhancements, and suggestions for a more user-friendly and modern interface.
STAGE 10
Continued Collaboration and Solutions
If the client decides to continue the collaboration after the Design Audit, the insights gained and prioritised issues serve as valuable inputs to the project backlog.
We propose solutions and strategies for implementing the recommended changes. These solutions aim to address the identified pain points and ultimately improve the overall user experience.
The UX design review process is a structured evaluation of a product’s usability, design, and user flow to identify pain points and areas for improvement. It involves testing, analyzing user data, and providing actionable recommendations to enhance the overall user experience.
UX surveys are important because they provide direct feedback from users, helping teams understand user needs, frustrations, and behaviors. This insight supports data-driven decisions that improve satisfaction and reduce churn.
Conducting a Design Audit involves assessing the product, testing it from a user’s perspective, gathering data, analyzing user flows, identifying pain points, and collaborating with the client to suggest improvements. The process is team-based and may also include a separate technical analysis.